Amazon’s real business strategy is delight as a service
Published in
3 min readNov 14, 2019
Faces buried in stacks of paper, no one seemed to notice as I walked in and quietly found a seat. It was my first week working at Amazon and we were all meeting to discuss growth, sales, and other key metrics.
Surprisingly, almost all of my Amazon Prime team were there including developers, designers, financial staff, and managers. This is the culture at Amazon…